Returns and Refund Policy

Last updated: 02-04-24

Thank you for shopping at OFSMART.STORE. We pride ourselves on the quality of our office furniture components and are committed to customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have [number] days to return an item from the date you received it. To be eligible for a return:

• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• You need to have the receipt or proof of purchase.

Non-returnable items:

Please note that certain items cannot be returned:

• Custom-made or personalized items.

• Sale items or products purchased during a promotion.

• Items not purchased from OFSMART.STORE.

Process for Initiating a Return

To return an item, please email us at [customer service email] with your order number and details about the product you would like to return. We will provide you with a shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Faulty Items

If you received a damaged or defective item, please notify us immediately for assistance. We will arrange a replacement or refund for products that arrive damaged or faulty, including covering the return shipping costs.

Contact Us

If you have any questions about our Returns and Refund Policy, please contact us at:

• Email: care@ofs-mart.com

• Phone: +919599985440

• Address: A 224 sector 83, Noida-201301

Your satisfaction is our top priority, and we thank you for shopping with OFSMART.STORE.